COVID-19 update as of 25.03.20
Due to the escalating nature of the Coronovirus outbreak and the government's instruction for as many of us as possible to stay at home we have taken the decision to suspend all our holidays departing up to and including Sunday 31st May 2020. Our day trips are currently still suspended until Thursday 30th April 2020.
Further to this, we have now closed our office and will only reopen once the government deems that is it safe for non-essential businesses to resume operations. Unfortunately it is not possible for us all to work from home during this period, however, our emails are being monitored as regularly as we can and we will endeavour to deal with any urgent issues. You can contact us using firstname.lastname@example.org. Please bear in mind that once the office does reopen our staff will be facing a huge workload which will take some time to clear.
We have been working hard to contact as many customers as possible that were due to travel with us on our withdrawn trips, if you are yet to receive any communication via either post or email (check your spam) please assume that the trip has been cancelled and await further instructions. If you still haven't received any communication from us 1 week prior to departure please notify us on email@example.com so that we can quickly advise you of your options. Please be assured that your money is totally safe.
As of today, all our holidays that are due to depart from Monday 1st June 2020 onwards are scheduled to operate as normal, any balance payments that are due whilst the office is closed will be automatically extended. All day trips departing after Friday 1st May are also currently scheduled to operate as normal, excluding the following, which have been cancelled by the organisers:
So far, the following day trips have been rescheduled and letters have been sent to customers:
We can only continue to thank you for your support and patience, and look forward to travelling with you again soon.
COVID-19 update as of 24.03.20
We have reviewed our working arrangements in line with government advice to protect those of our staff who are not deemed to be key workers. In order to do this we are working with reduced staff numbers so unfortunately we are unable to accept incoming calls, unless your call concerns the transport of key workers in which case please call our emergency number on 01778 342132. We're sorry but we cannot deal with any other enquiries on this number at the moment. Please email if you can and we will try to respond as soon as possible. However, due to these unique and constantly changing circumstances there may be a delay whilst we operate on skeleton staff. All holidays and day trips departing up until the end of April have been postponed or cancelled and our priority is to complete contacting all those clients who are booked to travel during this period. Thank you to everyone for your patience.
COVID-19 update as of 19.03.20
The safety of our customers and our staff has always been paramount to our business so following the government advice to stop all non-essential travel we have taken the difficult decision to cancel all day trips and holidays until the end of April 2020.
We're sorry that the special trips you had planned are not running at the moment, but in light of the current situation we're sure that you feel safer knowing that you no longer need to worry about your travel plans with us.
Our team have worked, and will continue to work, tirelessly to handle any questions or concerns that you may have. As you can imagine, we have a large number of customers that need to be contacted, if you have a booking with us that is due to depart before the end of April you will be contacted by post, we are contacting you in order of departure date and letters will begin going out today.
Looking ahead we are confident that by pulling together normal service will resume and with that in mind, please continue to think about holidays and day trips later in the year, we are still taking bookings.
You have all been very supportive, please continue to bear with us at this uncertain time and have confidence that we will make the best decisions with the information that is made available to us. Your patience is appreciated.
Most importantly, our thoughts are with everyone and we hope that you stay healthy and positive as events unfold.
GET IN TOUCH
Normally we love to see you in our offices but at this uncertain time we are operating a closed door policy, reduced hours and skeleton staff. If you wish to get in touch please do so via email only and we will respond to you as soon as we can.
01778 firstname.lastname@example.org High Street, Maxey, Peterborough, PE6 9EFFollow us on Facebook @ShawsCoachesFollow us on Twitter @shaws_coaches
Support us by buying our gift vouchers. They make a great gift, we know, because you tell us! Just drop us an email and we'll process your order as soon as we have staff safely back in the office. We'd love to hear from you with any future requests. email@example.com
We're still taking booking requests for wonderful day trips later in the year. Our prices start from just £10pp with over 35 convenient pick up points across Stamford, Peterborough, Bourne, The Deepings and more. We've also got some great offers such as 'senior specials', 'Kids for a Quid' and '4for3'. We hope you can look forward to joining us for a memorable day out again soon. Please just drop us an email with your request and we will reply as soon as we have staff safely back in the office.
Join our postal or email mailing list and be the first to receive copies of our latest door2door holiday brochure and out&about day trip brochure each time a new one is released! We release three day trip brochures each year and two holiday brochures. Just drop us an email at firstname.lastname@example.org and we'll get you added straight away! You can also view them on our website - just click 'BROCHURES & TIMETABLES' in the top right.
The release of our summer day trip brochure is temporarily on hold during the COVID-19 outbreak but we will be releasing day trips for later in the year via our eNews and social media pages. We are also working hard to reschedule cancelled trips for later in the year.
NO DEAL BREXIT: PLEASE CHECK YOUR PASSPORTS BEFORE YOU TRAVEL - The rules for travel to most countries in Europe will change when the UK leaves the EU. Customers should visit the HM Passport Office online passport checker on the governments GOV.UK website to see if you are affected and renew your passport early if necessary.
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