Travel Insurance

Shaws of Maxey is an Appointed Representative of Wrightsure Services (Hampshire) Limited who are authorised and regulated by the FCA (their registration number is 311394) and which is permitted to advise on and arrange general insurance contracts. You can check these details online using the Financial Services Register (accessible from www.fca.org.uk) or be contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768. If our chosen insurance provider, Wrightsure Services (Hampshire) Limited, are unable to offer you the travel insurance cover you require, or your premium is higher than you expected because you have serious medical conditions, you may be able to get help by accessing the Money & Pensions Service Travel Directory or by calling 0800 138 777 (lines are open Monday to Friday, 8am to 6pm).

We strongly advise that you take out personal travel insurance for the trip. We have arranged comprehensive travel insurance with Wrightsure Services (Hampshire) Limited. You may use an alternative insurer but you must advise us. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. You must advise us if you use an alternative insurer, the policy number and 24 hour contact number.

Because we believe it is important for you to be adequately insured, to provide protection and peace of mind, all clients who travel on our holidays will be offered an optional free Travel Insurance Policy. Our scheme is arranged by Wrightsure Services (Hampshire) Limited and is underwritten by AWP P&C SA and administered in the UK by Allianz Global Assistance. Allianz Global Assistance is a trading name of AWP Assistance UK Ltd. AWP P&C SA is duly authorised in France and the United Kingdom and subject to limited regulation by the Prudential Regulation Authority and the Financial Conduct Authority. AWP Assistance UK Ltd and Wrightsure Services (Hampshire) Ltd are authorised and regulated by the Financial Conduct Authority (FCA). Wrightsure Services (Hampshire) Limited is permitted to advise on and arrange general insurance contracts. You can check these details online using the Financial Services Register (accessible from https://register.fca.org.uk) or by contacting the Financial Conduct Authority Consumer Helpline on 0800 1116768.

DEMANDS AND NEEDS. This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no excluded medical condition(s), are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen circumstances/events detailed in the cover section below. Subject to the terms, conditions and maximum specified sums insured.

IMPORTANT. We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.

We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from Allianz Global Assistance. The following is a brief summary of the cover available. Full details of cover and exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before booking should you wish to examine this in advance.

SUMMARY OF COVER.

PLEASE SEE THE POLICY WORDING FOR FULL DETAILS OF THE COVER, LIMITATIONS AND EXCESSES, A SPECIMEN COPY OF WHICH IS AVAILABLE UPON REQUEST.

HEALTH CONDITIONS.

If you are only travelling within the UK, Channel Islands or Isle of Man during your journey, it is a condition of this policy that you can comply with the following:- 

1) You are fit to travel and undertake your planned journey. 

2) Following any claim investigation, your doctor confirms they would have agreed with or recommended your travel plans when you took out this insurance, booked your journey or at the time you travelled (whichever is later). 

3) You are not travelling with the purpose of having medical treatment or a consultation. 

4) You are not awaiting the outcome of any medical tests or an appointment at a medical facility for any medical investigations. 

For travel outside of the UK (within Europe).

You will not be covered for any claims arising as a direct or indirect result of an existing medical condition if, in the 12 months before taking out this insurance or booking your journey (whichever is later), if you:- 

1) Were referred for tests, investigations, treatment or surgery, or were awaiting the results of any referral. 

2) Attended or were due to attend a hospital or clinic as an outpatient or inpatient received treatment or saw a medical practitioner for a medical condition. 

3) Were prescribed medication. 

Unless the condition(s) has (have) been declared to and accepted by us in writing. You should contact the Medical Screening Team by calling 023 9241 9063 if:

a) You need to declare a medical condition;

b) You are unsure whether a medical condition need to be declared or not

If we are unable to cover a medical condition, this will mean that any other person insured by us will not be able to make a claim arising from the medical condition(s). This may even apply if the person with the medical condition(s) purchases cover from another provider. 

Exclusions relating to the health of someone not insured on this policy, but whose health may affect your decision whether to take or continue with your journey.

You will not be covered for any directly or indirectly related claims (see note at the end of this section) arising from the health of a travelling companion, someone you were going to stay with, a close relative or a business associate if at the time your policy was issued:- 

a) You were aware they had undiagnosed medical condition(s) for which they were awaiting tests, investigations or the results of these. 

b) You were aware that their medical condition(s) were unstable, were likely to get worse in the next 12 months or they had been diagnosed as having a terminal condition.

SIGNIFICANT EXCLUSIONS RESIDENCY. If you or anyone else named on this policy has not been a resident in the UK for more than 12 months, or if studying or working in the UK for more than 6 months, before the policy was issued, this policy cannot cover you.

In addition to the above the policy also contains the following main exclusions:

1. Any existing medical conditions unless they have been declared to (where appropriate) and accepted by the insurer.

2. Your participation in any organised sports or dangerous activities unless they have been declared to and accepted by the Insurer.

3. Suicide, self-injury or deliberately putting yourself at risk (unless you are trying to save another person’s life).

4. Travel against the advice of the carrier, any other public transport provider, the Foreign Office or the World Health Organisation.

5. Any manual work or hazardous occupation undertaken during the insured trip.

6. The bankruptcy/liquidation of the tour operator, travel agent or transportation company with whom you have booked your trip.

Examples of these and other conditions and restrictions and what to do if you are unsure about any aspect of an exclusion are contained within your policy information. Full details are contained within your policy information.

HOW TO MAKE A CLAIM. All claims should be made direct to Allianz Global Assistance. Please visit the website www.azgatravelclaims.com. This will lead you to our online claims notification service where claim forms can be obtained immediately via email or by downloading directly from the site. Alternatively, please phone and ask for a claim form or write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham TW13 9EE, telephone 0208 603 9958 or email travel.claims@allianz-assistance.co.uk

PROTECTING YOUR INFORMATION. We will only use your personal details in line with our Privacy Notice. This can be found on our website or is available in hard copy format upon request and you should read this carefully and contact us immediately if you have any queries. Your personal information includes all of the details you have given us to process your insurance policy (we will not ask for more information than is necessary). We may share your data with Third Parties for the provision and ongoing performance of your insurance policy. Your data may be transferred outside the UK. All of the personal information you supply to us will be handled strictly in accordance with the applicable Data Protection regulations and legislation.